(4.8 / 5)6+ Ratings

Turkish Airlines Reviews

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Overall Rating

4.8

6 Reviews

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About Turkish Airlines

Turkishairlines.com is the official corporate website of Turkish Airlines, the national flag carrier airline of Turkey. The website provides various services and information, including:

Flight Booking: Customers can book tickets and check-in online.
Language Support: The website is available in multiple languages, such as English, German, Japanese, French, Italian, Spanish, Portuguese, Korean, Chinese, and Russian.
Miles&Smiles Program: Information about the airline's loyalty program, which offers exclusive privileges to members.
In-Flight Entertainment: Details about the in-flight entertainment system, including movies, music, and games.
Wi-Fi Services: Information on in-flight Wi-Fi availability and access policies.
Stopover and Tour Options: Information about the free stopover option in Istanbul and the TourIstanbul experience for international passengers.

The website is designed to be user-friendly, allowing customers to easily navigate and manage their travel experiences with Turkish Airlines.

Turkish Airlines Pros & Cons

Pros of Turkish Airlines:

High-Quality Catering: Turkish Airlines is renowned for its high-quality catering, offering traditional Turkish food and international menu options.
Comfortable Seating: Economy class seating provides ample space with extra legroom and wider seats, making it more comfortable for long flights.
In-Flight Entertainment: Generous-sized screens offer a variety of movies, shows, and games, enhancing the overall travel experience.
Friendly and Professional Service: Flight attendants are warm, friendly, and professional, adding to a positive flight experience.
Generous Baggage Allowance: Offers a generous baggage allowance of 30 kg on long-haul flights and 25 kg on short-haul flights.
Excellent Lounges: The Istanbul lounge offers thousands of square feet of space with various cooking stations serving fresh Turkish food.

Cons of Turkish Airlines:

Delays: Frequent delays have been reported, with some passengers experiencing delays 9 out of 10 times.
Customer Service Issues: Many passengers have reported poor customer service, including indifference and lack of accountability from customer service representatives.
Cabin Crew Performance: The cabin crew is below average compared to competing carriers.
Technical Issues: The airline's website and app often experience technical issues, leading to frustration and delays.
Inconvenient Layovers: Changes in layovers can be inconvenient, especially if the new flight is fully booked and the old e-ticket numbers are not updated.

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Turkish Airlines Customer Reviews (6)

0/5

Brian Lovell

Verified Buyer

Jul 12, 2024

Anna Saenger

Verified Buyer

Jul 11, 2024

John Cross

Verified Buyer

Jul 10, 2024

Huba Ferenc

Verified Buyer

Jul 9, 2024

Erik Fuerst

Verified Buyer

Jul 7, 2024

Rhys Rowe

Verified Buyer

Jul 6, 2024

Turkish Airlines Customer’s Q&A

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Turkish Airlines Features and Benefits

Key Features and Benefits of Turkish Airlines:

Economy Class Flights:
- Wide Leg-Room
- Amenity Kit (including sleeping mask, ear plugs, socks, toothbrush/paste, and lip moisturizer)
- Inflight Entertainment
- Delicious Food
- Complimentary Internet Service (400 MB for Elite/Elite Plus, 10 MB for Classic/Classic Plus)
- Exclusive Hotel Service for international transfers.
Miles&Smiles Program:
- Award Tickets and Cabin Upgrades with Miles
- Mile Transfers and Mile Conversion
- Classic Plus Privileges:
  - Complimentary access to Turkish Airlines Domestic Lounges
  - Istanbul Airport International Arrivals Terminal special passport desk
  - Private passenger lounge access for passengers and one guest or family members
  - Use of CIP lounges on Turkish Airlines domestic and international flights
  - Private telephone helpline
  - Star Alliance Gold card benefits
- Elite Card Privileges:
  - 2 free cabin upgrades on Turkish Airlines flights
  - Guaranteed seat on certain cabin classes
  - Extra baggage allowance (25 kg or 1 additional piece of baggage).
Corporate Club Program:
- Special Discounts on international tickets
- Extra Baggage Allowance on international flights
- Business Class Check-in Desk access
- Private Lounge Access for passengers traveling on Ajet flights
- Complimentary Standard Seat Selection
- Special Terminal Entrance and Passport Counter at Istanbul Airport
- Special Inquiry and Reservation Line
- 50% Discount on Second Ticket with Paid Business Class Ticket
- Credit Miles Privilege
- 2 Cabin Upgrade Vouchers
- 3 Elite Card Gifting Privilege
- Guaranteed Seat.
Additional Services:
- Seat Selection for personalized comfort
- Extra Baggage Allowance for stress-free travel
- Add-on Menus for diverse dining options
- Business Class Upgrades for high-end comfort
- Hold the Price service for flexible itinerary planning
- Sports Equipment Transport with advantageous rates
- Turkish Airlines Lounges at Istanbul Airport for pre-flight comfort
- e-Visa Application for UAE travel
- Pet Transport with calculated costs
- Car Rentals with bonus Miles and discounts
- Hotel Reservations with free changes and cancellations
- Shopping with Miles through program partners.

Turkish Airlines Pricing

Turkish Airlines offers various pricing options and promotions. Here are some key points:

Flight Deals: Turkish Airlines provides flight deals starting from USD526* for round-trip economy class tickets to Istanbul from destinations like New York, Los Angeles, Washington DC, Miami, and more.
Promotional Fares: Promotional fares are available on economy class tickets for specific routes and dates, often with additional fees.
Fare Conditions: The best fares can be obtained by booking flights several months in advance. Lower fares are generally available on weekday flights compared to weekend flights.
Special Discounts: Discounts are applied to the net ticket fare, and passengers must provide proof of eligibility. Infants aged 0-2 years old receive a 90% discount, while children aged 2-12 receive a 25% discount.

For the most up-to-date pricing and to explore specific deals, visit the Turkish Airlines Flight Deals page or use their mobile application.